FAQ1 min read
What is your uptime guarantee?
Our SLA, what it covers, and what happens if we miss it.
The Number
99.9% monthly uptime on all paid plans.
That means we allow ourselves at most 43 minutes of unplanned downtime per month. Anything more, you get credit back.
What's Covered
- Network availability
- Power
- Our control panel and game panel
- Hypervisor and host node health
What's Not Covered
- ā Planned maintenance (we always announce 24+ hours in advance)
- ā Your software crashing (we keep the host up, your bot/mod crash is on you)
- ā Force majeure (datacenter fire, regional internet outages)
- ā Issues caused by your own configuration mistakes
If We Miss the SLA
- š Open a SLA Credit ticket at the start of the next month
- šµ You get a service credit proportional to the missed time
- š We post a public post-mortem for any outage longer than 10 minutes
How We Hit 99.9%
- š Redundant power (A+B feeds + UPS)
- š Multi-homed network (BGP across 3+ transit providers)
- š Automated failover for control plane services
- š 24/7 on-call team
Tip: Check our status page at status.endercloud.in any time. We post incidents in real-time.
Need More Help?
Think you're owed credit? Open an SLA ticket with the affected dates and we'll check the logs.
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