🔐How to Enable Two-Factor Authentication on Your Account

Introduction

Two-factor authentication (2FA) means even if someone steals your password, they can't log in without your phone. Always enable it.

What You'll Need

• A 2FA app, Authy, Google Authenticator, or 1Password
• Two minutes

Set Up 2FA

1. 1Log in to the Client Area
2. 2Click Account → Security
3. 3Find Two-Factor Authentication and click Enable
4. 4Scan the QR code with your authenticator app
5. 5Enter the 6-digit code the app shows
6. 6Click Verify & Enable
7. 7Save the backup codes somewhere safe, these unlock your account if you lose your phone

Next login asks for your password + a fresh 6-digit code.

Where to Save Backup Codes

• Print and store in a drawer
• Password manager (Bitwarden, 1Password)
• Not in your email, that's the first thing an attacker checks

If You Lose Your Phone

1. 1Use a backup code to log in
2. 2Go to Security → Disable 2FA
3. 3Set it up again on the new device

If You Lose Both Phone and Codes

• Open a recovery ticket
• Be prepared to verify your identity with the email on file and a recent invoice number

Warning: We cannot disable 2FA without identity verification. This is intentional, it protects you from social-engineering attacks.

Need More Help?

Confused on setup? Drop a screenshot of the QR code page (not the code!) in Discord.