Why Some Payments Take a Few Hours (and How to Speed Them Up)

Why It's Not Instant

For standard plans, payments are fully automated and provisioning runs within seconds. For customized server configurations, non-standard payment gateways, or transactions that match our fraud-screen heuristics, a human reviews the order before provisioning.

The reasons:

• Confirm the payment cleared (not a chargeback waiting to happen)
• Accept locally-customized payment methods our automation doesn't natively handle
• Verify a custom build is configured + resourced correctly before we hand you the keys

⏱ Typical turnaround: a few hours during business hours.

If You're Past A Few Hours

Run through this list before opening a ticket, fixes 90% of cases:

1. 1 Check your bank transfer's clearing time. Some take 1–2 business days end-to-end
2. 2 Check spam / junk for the receipt + activation email
3. 3 Open the Billing panel → Transactions and confirm the status is Paid, not Pending
4. 4 Confirm the email on file matches the one you're checking

When To Escalate

Open a ticket with:

• The transaction ID
• The payment method
• A screenshot of the order in Transactions

We will not ask for your card number or password. Ever. Refuse anyone who does.

Need More Help?

Service still not activated after the above? Ticket us, include the transaction ID. Don't open a duplicate order, it just makes the queue longer.